Lebs3yal Return Policy

Lebs3yal behind our goods and services and want you to be satisfied with them. lebs3yal will always do the best to take care of our all customers and will always help you to order online.lebs3yal ideology is to treat you fairly and reasonably; lebs3yal hopes you will be fair with lebs3yal as well.

In the unlikely event that any merchandise you have ordered from any online store through lebs3yal is Damaged /Defective/Wrong then you may return the merchandise "your online order". To be eligible for a full refund, make sure the merchandise you have been purchased online must be returned in a re-saleable condition. That means your item that you buy online must be unused and in the same condition that you received it. When you buy stuff from online store must be in the original packaging statues and returned with any accessories, labels and “gifts” or bonus items within 5 days from the date of receiving your online order that you purchased through lebs3yal.

Important notes:

In case you receive a damaged/defective/wrong product that you bought from online store , then lebs3yal requests you to share a snapshot and video (if required/requested) at crm@lebs3yal.com mentioning your online order number of the item you bought from any online store.

Please make sure that the returned items that you ordered by Lebs3yal through online shopping free shipping "in case of using Lebs3yal coupon code or offer which makes the shipping is zero or any promo code which Lebs3yal offers for you to make shopping to Egypt easier" are packed securely to prevent any loss or damage during transit to Egypt .

In case of damaged product you have been received by Lebs3yal from any online store, you will have to escalate the issue to shipping company first (within 3 days of product receiving that you ordered it online by Lebs3yal from online store) and later on you can let Lebs3yal know within the return time frame.

When Returns of your online order to Egypt are not possible:

1- A product that you order online by Lebs3yal from your favourite brand online store is used, damaged, or is not in the same condition as you received it from Lebs3yal .

2- Specific categories like innerwear, lingerie, Beauty products, perfumes/deo, paints, socks and clothing freebies, Grocery & Gourmet, Jewelry (Such as Gold) and Pet Supplies, etc.

3- Any consumable item that you ordered it online by Lebs3yal which has been used or installed.

4- Products that you purchase from Lebs3yal shop and ship to Egypt with tampered or missing serial numbers.

 5- Anything missing from the package you've been received including price tags, labels, original packing, freebies and accessories that you buy.

 6- Fragile items, hygiene-related items that you shop abroad online.

 7- All Digital products that you ordered it online by Lebs3yal.com from online stores are non-returnable.

8- In case, if you are unhappy with the product you have ordered it online from any site, or it doesn't meet your expectations.

Lebs3yal Refunds Policy

Once Lebs3yal receives the item that you ordered online, Lebs3yal will inspect it and notify you that Lebs3yal has been received your returned item that you bough. Lebs3yal will immediately notify you of the status of your refund after inspecting the item that you purchased by Lebs3yal.

If your return is approved, You will receive the credit within 24 to 48 working hours only through the original mode of payment

There are certain situations where only partial refunds are granted (if applicable):

 Books or other paper products that you ordered online with obvious signs of use.

 Any item that you bought it from any online store not in its original condition, which is damaged or missing parts for reasons not due to our error.

Contact Lebs3yal.com:

If you have any questions on how to ship from abroad to Egypt or any another online store Lebs3yal will shop and ship to return your online order that you purchased from online shopping by Lebs3yal.com.

Lebs3yal aims to improve online shop worldwide shipping.